Frequently Asked Questions


How do I register for a conference?

Visit the Register page and complete the online registration form.

Should you have any queries please call our Customer Support Team on 01772 767704.

You must pay your attendance fee when you make your booking. We shall send you a confirmation email of your booking and payment.

Discounted package bookings (i.e. attendance at a conference taking place over two or more days) are strictly made on the basis of one-named delegate per conference booking for the duration of the event.

MHRA cannot confirm your place at the event until payment is received. MHRA may refuse entry to the event for delegates who have not made payment in full.

How can I pay?

Upon completion of the registration an invoice is issued automatically via email to the booker. This includes a secure online credit card payment link and also details of how to pay via BACS etc.

Further details are included below:

Credit/Debit Cards

We accept all major credit and debit cards including:

  • Visa
  • Mastercard
  • American Express


You are able to transfer funds directly into our bank account:

  • Account Number: Natwest Bank Account No: 41475135
  • Sort Code: 01-67-14
  • IBAN: GB59NWBK01671441475135
  • Swift Number: (for overseas customers) NWBKGB2L
  • Account Name: Glasgows Ltd

Public Sector Organisations Only: 

Purchase Order Numbers

You will need to provide a purchase order number when filling in the registration form so this is included on the invoice if, due to your Organisation's processes, the credit/debit card method of payment is not feasible within MHRA's payment terms. Please note your place is not guaranteed or held for you when paying this way and it could mean you lose the chance to register if payment does not reach us before the event sells out.

What are your contact details for payments or if I have any further questions?

Phone: 01772 767704


Mail Address:

Glasgows Ltd
Unit 5, Centurion Court
PR25 3UQ

When will I receive confirmation that I am registered?

You will receive a confirmation via email within 48 hours of receipt of your registration.

What does the conference fee include?

Your registration fee includes attendance at the event, access to conference sessions

  • Attendance to full ‘event’ program
  • Refreshments throughout the day
  • Buffet lunch
  • Online access to presentations following the event


What is your cancellation & substitution policy?

Substitutions are acceptable at any time, at no extra charge but must be sent in advance in writing to

Alterations to discounted package bookings are acceptable but any adjustment in cost from discounted to standard fees must be approved and accepted before the alteration is confirmed.

Notice of cancellation received in writing more than 21 days prior to the event will be issued a refund of their registration fee minus a £50.00 + VAT cancellation charge.

Cancellations received 21 days or less prior to the event will not receive a refund.

Postponement or Cancellation of event by MHRA

Should the conference be postponed for any reason you will be entitled to receive a full refund in respect of the registration fees unless force majeure applies.

MHRA will not be liable to you for any costs or losses you incur as a result of postponement or cancellation.

The programme seems to have changed from the time I booked. Can I get a refund?

We put our programmes together through extensive and on-going research in order to offer you the most up-to-date and relevant programme we can. We recruit speakers dependent on that programme. This does mean that our programmes may change and evolve over the duration of our campaign. Other times it may be necessary due to unforeseen circumstances to alter the programme, venue and speakers and MHRA reserves the right to do so. Regrettably this means that no refunds can be issued inline with our cancellation policy.

How do I find the venue?

Visit the Venue section on the homepage for information on the conference venue. Please do check the venue information prior to attending the event.

Technical Support

Who do I contact if I am experiencing technical difficulties with the website?

If you are experiencing technical difficulties with the website or online registration form please contact Glasgows on 01772 767704. The team will be able to assist you.

At The Conference

What should I wear?

The dress code is smart formal or equivalent attire.

Are all presentations available on the web?

Presentations will be available to attendees online within 14 days of the event taking place. Whereas possible we will be making conference materials available to all attendees 24 hours prior to the event. The distribution of presentation materials is subject to the speakers' permission. For more details please call 01772 767704.

Are the meals included?

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for timings.


The cost of the hotel accommodation and travel is not included in the registration fee.

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.